Michelin, a trust-based relationship built on dialogue

Michelin is a human adventure that has lasted over 130 years. The Group is convinced that one of the keys to its sustainable growth is sustained dialogue and a relationship of trust with all its stakeholders, followed by concrete actions for the benefit of all.

Every year, for 10 years now, Michelin allows all its employees to provide feedback on their experience in the workplace through a survey known as “Moving Forward Together” to then identify pathways to improvement. The Group has also involved several thousand employees in developing its leadership model. The result is “Michelin I Care”, a model in line with the employees' expectations for greater meaning and responsibility.

Because social progress is in the Company’s DNA, Michelin decided to progressively implement the “Michelin One Care” programme in all of the Group’s companies. The aim is to offer each employee, by 1 January 2025, social protection during the key stages in their lives: welcoming a child, ensuring access to healthcare for each employee and their family, providing economic stability for families in the event of a death.

True to one of its fundamental values - respect for people -, Michelin promotes a corporate culture in which the inclusion of all diversities is a source of individual well-being and collective performance. The Group’s approach is based on respect for differences through non-discrimination, and equal opportunity and treatment for all its employees.
Becoming a benchmark industrial group in terms of diversity inclusion is part of Michelin’s All- sustainable ambitions. Therefore, as part of its “Michelin in Motion” strategic plan for 2030, the Group has set ambitious targets covering five dimensions: identity (e.g. age, sexual orientation, ethnicity, religion, etc.), gender balance, disability, multi-national management and equal opportunity.

At Michelin, we believe in the personal development of everyone, and we are convinced that successful adaptation to the changes in the workplace depends on companies’ abilities to prepare employees for tomorrow's jobs. Consequently, everyone can develop their skills in the Company. Professional training is a preferred equal opportunity means to offer men and women chances to grow in their career within the Group. This is the calling of the Manufacture des Talents, whose aim is to provide people from all backgrounds with a unique learning experience, in their professional development or retraining.

Michelin participates in a regular dialogue and considers building a trust-based relationship as an opportunity to move forward and take on new challenges.

This is why the Group gives specific importance to the relationships with its internal and external stakeholders, which including its employees, its customers, its investors, its shareholders, its suppliers, public authorities, and even the scientific community, etc. NGOs are also essential stakeholders who contribute to this dynamic. On an international level, for example, Michelin teams have been working since April 2015 with WWF to promote responsible rubber cultivation in several regions across the world. Discussions are also regularly held with other NGOs on issues such as sustainable mobility.

The Group thus establishes an open and constructive dialogue with stakeholders on a local, national and international level. It provides the Company with deeper insight into their expectations and how they are changing and helps us to make better informed decisions.

Established in 2016, the Stakeholders Committee is comprised of 12 members representative of the Group’s leading stakeholders, including suppliers, investors, unions, customers and non-governmental organizations (NGOs). Four continents are represented on the Committee, which meets with the Chief Executive Officer andmembers of the Executive Committee at least once a year to discuss Michelin’s sustainable development strategy.

Michelin relies on a strong relationship with all its customers and on its capacity for innovation to anticipate market trends and take into account society's challenges. The customer is the core focus of the Group and its organization. In-depth knowledge of customers' uses allows for developing products, services, and solutions that meet their needs ever better and that are gauges of trust and satisfaction over the long-term.

Thanks to its unique know-how, Michelin offers products and solutions to a multitude of customers in a wide array of industries.

In tires, innovation allows the Group to always offer greater long-term safety and performance and minimize environmental impact.

Michelin relies also on knowing its customers inside-out and enhances this with the fantastic potential of data usage, to offer fleet managers the best solutions to improve their performances and meet the imperative of a measured approach to enery usage. A real-world embodiment of this promise is the accelerating expansion of “Watèa by Michelin”, which is enabling business fleets to make their energy transition.

Moreover, the Group’s historic and unequalled expertise in high-tech materials allows it to serve new markets beyond mobility.

Michelin is committed to building solid and long-lasting relations with its suppliers, based on respect for the interests and cultures of each one. The Michelin Purchasing principles constitute the reference framework on which these relationships are based. For several years now, the Group has been pursuing a proactive sustainable purchasing approach, assessing the CSR performance of its key suppliers through the EcoVadis platform. As evidence of its commitment, in July 2022, Michelin received a certificate confirming the maturity of its practices regarding the new international ISO 20400 standard for sustainable procurement as well as the Responsible Supplier Relations and Procurement French Label (Relations Fournisseurs et Achats Responsables).

Since 2018, the Group has involved its main raw material suppliers in measuring and reducing its carbon footprint as part of the CDP Supply Chain program, and independent extra-financial rating organization. Suppliers are encouraged to quantify and publish their greenhouse gas emissions, and to develop strategies to reduce their emissions. In 2022, Michelin was recognized as leader in the Supplier Engagement category by the CDP for the 3^rd year in a row.

With the collective challenges involving international institutions, public decision-makers, and stakeholders from civil society and the private sector, Michelin has long been committed to bringing together a wide range of organizations around sustainable mobility issues, through various major institutional partnerships: Movin'On, SuM4All, Transport Decarbonisation Alliance, The Tire Industry Project, the World Business Council on Sustainable Development, the Global Compact, etc.

The Group is thus internationally recognized as one of the companies involved in sustainable mobility, beyond its core business.

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