People

34573802 - large group of people

 

Download our ESG data spreadsheet:

 

Employee engagement rate¹

2030 Ambition

Set the global standard in employee engagement

ODD3_UK
ODD8_UK

¹ Based on the 2021 scope of reporting, the 2020 rate was 82%, versus 83% as reported based on the 2020 scope.

URD_people_engagement-employes_mobile

Workplace safety

Total Case Incident Rate²

2030 Ambition

Set the global standard in workplace safety

ODD3_UK

²Number of accidents and cases of occupational illness recorded per 200,000 hours worked.

URD_people_securite_mobile_EN

Diversity and inclusion

IMDI diversity & inclusion management index3

2030 Ambition

Set the standard for employee diversity and inclusion

3IMDI: A composite metric that tracks diversity and inclusion in five areas: Gender balance, Identity, Multi-national management, Disability, and Equal opportunity.

URD_people_inclusion_mobile_EN
ODD3_UK
ODD4_UK
ODD5_UK
ODD8_UK
ODD10_UK

Customer satisfaction

Partner Net Promoter Score⁴

2030 Ambition

Lead the industry in creating customer value

 

⁴Net difference between customers who say they would recommend a product or service and those who would not. Partners: carmakers and tire dealers.

 

URD_people_satisfaction-clients_mobile_EN
ODD7_UK
ODD8_UK
ODD9_UK
ODD12_UK

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